Privacy policy

MY REINHAUSEN Customer Portal Privacy Policy


MY REINHAUSEN Customer Portal Privacy Policy

We Take Data Protection Seriously

The protection of your privacy while handling personal data is important to us. When you visit our website, our web servers save the IP address of your internet service provider, the website you are using to visit us, the websites you visit on our site, and the date and duration of the visit by default. This information is absolutely necessary for the technical transmission of websites and secure server operation. This data is not evaluated on a personalized level.

If you send us data using a contact form, this data is saved as part of our data backup on our servers. We use your data exclusively for handling your concerns. Your data is handled with strict confidentiality. It is not transferred to third parties.

Maschinenfabrik Reinhausen GmbH
Falkensteinstraße 8
93059 Regensburg
Phone: +49 (0)941/4090-0

Personal Data

Personal data is data related to you. This includes your name, address, and e-mail address. You do not need to disclose any personal data in order to visit our website. In some cases, we require your name and address as well as other information to be able to provide you with the requested service.

The same applies if we send informational materials upon your request or respond to your inquiries. We always notify you of this in these cases. Furthermore, we only save the data you have automatically or voluntarily transferred to us.

When you use one of our services, we generally only collect data that is necessary to be able to provide you with this service. We may ask you for additional information, but this is voluntary. We handle personal data in order to be able to offer you our services or to trace our commercial goals.

Automatically Saved Data
Server Log Files

The provider of the pages automatically collects and stores information in server log files that your browser transfers to us automatically. These include:

  • Date and time of the request
  • Name of the requested file
  • Page from which the file was requested
  • Access status (file transmitted, file not found, etc.)
  • Web browser and operating system used
  • Complete IP address of the requesting computer
  • Transmitted data volume

This data is not merged with any other data sources. Processing takes place in accordance with Art. 6 Para. 1 lit. f GDPR based on our legitimate interest in improving the stability and function of our website.
For reasons of technical security, particularly to prevent attempted attacks on our web server, this data is stored by us for a short time. This data cannot be traced back to individual persons. After seven days at the latest, the data is anonymized by abbreviating the IP address at the domain level so that it is no longer possible to trace it back to the individual user. In addition, the data is processed for statistical purposes; no comparison with other databases or forwarding to third parties, in whole or in part, takes place. The number of page views is published only as part of our server statistics, which we publish every two years in our activity report.

Friendly Captcha

On our website, the so-called Friendly Captcha is integrated, a service of Captcha GmbH, Am Anger 3-5, 82237 Woerthsee. For this purpose, a data processing agreement was concluded with the provider in accordance with Art. 28 GDPR. The provider thus only processes the collected data strictly on instruction and does not analyze or process it for its own purposes.

Friendly Captcha protects our websites and online services from spam and abuse. The service is especially integrated and used for spam prevention.

We store an anonymized counter per IP address for dynamic puzzle difficulties on the Edge network to detect malicious users and minimize blocking of legitimate users. This data is stored completely separately from the rest of the data and cannot be associated with specific websites or anything else. Captcha GmbH anonymizes IP addresses using a one-way hash of specific values so that they cannot be personally identified. Info about the exact data processing at Captcha GmbH can be found here:


When you visit our website, we may save information on your computer in the form of cookies. Cookies are small files that are transmitted from an internet server to your browser and saved on the hard drive. We only save your Internet Protocol address in this process – no personal data. The information stored in the cookies lets the website recognize you automatically when you next visit, making the site easier for you to use. The legal basis for the use of cookies is the legitimate interest in accordance with Art. 6 Para. 1 of the GDPR.
Of course, you are also able to visit our website without accepting cookies. If you do not want your computer to be recognized upon your next visit, you can opt out of using cookies by changing the settings in your browser to "Block cookies." The procedure for this can be found in the user guide of your personal browser. If you opt out of using cookies, however, it may lead to limitations to the use of some areas of our website.

Edit privacy settings
Matomo (Formerly PIWIK) (Web Analytics Service)

The information generated by the cookie about your usage of this website is not transmitted to a third party. You can prevent cookies from being installed using the respective setting of your browser software; please note, however, that you may not be able to use all functions of our website to their fullest extent in this case.

User Account

We set up password-protected, direct access to our portal for each customer who registers for this service. Here, you can access an overview of our digital portfolio, view demo versions of selected products, and use your personal REINHAUSEN APPs. It is your responsibility to keep your personal access details private and not to pass these on to unauthorized third parties. We accept no liability for the misuse of passwords, unless we are responsible for such misuse.


We have taken technical and administrative security measures to protect your personal data from loss, destruction, tampering, and unauthorized access. All of our employees and all service providers working for us are bound to the applicable data protection regulations.

Whenever we collect and process personal data, it gets encrypted before it is transmitted. This means that your data cannot be misused by a third party. Our security measures undergo a constant process of improvement and our privacy policies are constantly being revised. Please make sure that you have access to the latest version.

Changes to This Privacy Policy

We reserve the right to change our privacy policies if this becomes necessary due to new technologies. Please make sure that you have access to the latest version. If fundamental changes are made to this privacy policy, we will announce these changes on our website.

All interested parties and visitors to our website can contact us with data protection questions at:

Mr. Christian Volkmer
Projekt 29 GmbH & Co. KG
Ostengasse 14
93047 Regensburg

Phone.: +49 (0)941 2986930
Fax: +49 (0)941 29869316

Duty to Inform in Accordance with Art. 13 GDPR

Protection of your personal data is very important to us. Therefore, we always handle your personal data in accordance with the relevant legal provisions. The purpose of this Privacy Policy is to comprehensively inform you, in accordance with Art. 13 of the European General Data Protection Regulation (EU GDPR), about the processing of your data at our company and all the claims and rights related to data protection to which you are entitled.

1. Who is responsible for data processing and whom can you contact?


Maschinenfabrik Reinhausen GmbH
Falkensteinstraße 8
93059 Regensburg
Phone.: +49 (0)941 4090-0

Company data protection officer:

Mr. Christian Volkmer
Projekt 29 GmbH & Co. KG
Ostengasse 14
93047 Regensburg
Phone: +49 (0)941 2986930

2. Which data is processed and what are the sources of this data?

We process the data that we receive from you as part of contract initiation and processing, based on your consent, or within the scope of your employment at our company.

Personal data includes the following:

Your master/contact data, which for customers includes the account ID, form of address, title, first and last name, address (street, house number, zip code, town/city, country, region), contact data (e-mail address, phone number, mobile number), language, company, contact ID, position, department.

For employees, this includes your personnel number, form of address, title, first and surname, e-mail address, phone number, mobile number, language, department.

In addition, we also process the following additional personal data:

  • Information on the type and content of contractual data, order data, VAT and document data, customer and supplier history, and consultancy documents
  • Advertising and sales data
  • Information from your electronic communications with us (e.g., IP address, login data)
  • Other data that we have received from you as part of our business relationship (e.g., in customer meetings, service reports, or condition assessments)
  • Data that we generate from master/contact data and other data, through processes such as customer-demand and customer-potential analyses
  • Documentation of your declaration of consent to receive content such as newsletters

3. For which purposes and on what legal basis is your data processed?

We process your data in accordance with the provisions of the General Data Protection Regulation (GDPR) and the 2018 German Federal Data Protection Act in the respectively valid version:

  • In order to fulfill pre-contractual and contractual obligations (Art 6 Para. 1 lit. b GDPR):
    For contract development, your data is processed online or at one of our branches; for contract development in regard to your employment, your data is processed at our company. This data is processed particularly for business development and the performance of contracts concluded with you.
  • In order to fulfill legal obligations (Art 6 Para. 1 lit. c GDPR):
    The processing of your data is necessary in order to fulfill various legal obligations arising from legislation such as the German Commercial Code or the Fiscal Code of Germany.
  • In order to protect legitimate interests (Art 6 Para. 1 lit. f GDPR):
    In an effort to balance interests, data processing can occur beyond actual fulfillment of the contract in order to protect our own legitimate interests or those of third parties. Data processing in an effort to protect legitimate interests can occur, for example, in the following cases:
    • Advertising or marketing (see No. 4)
    • Measures for business management and further development of services and products
    • Maintaining a group-wide customer database to improve customer service
    • As part of an assertion of legal rights
    • Sending information and press releases that are not revenue enhancing
  • Within the scope of your consent (Art 6 Para. 1 lit. a GDPR):
    If you have given us consent to process your data, e.g., to send our newsletter, raffles, etc.

4. Processing personal data for advertising purposes

You can object to any use of your personal data for advertising purposes, or to this use for individual measures, without incurring any costs other than the data transmission costs in accordance with the base rates.

In accordance with the legal requirements of § 7 Para. 3 German Act Against Unfair Competition, we are authorized to use the e-mail address that you specified upon conclusion of the contract for direct advertising for other similar products or services. You will receive these product recommendations from us regardless of whether you have subscribed to a newsletter.
If you do not want to receive these recommendations from us via e-mail, you can object to the use of your e-mail address for this purpose at any time without incurring any costs other than the data transmission costs in accordance with the base rates. To do this, just send us a written message.

5. Who will receive my data?

If we use a service provider for order processing, we are still responsible for protecting your data. All order processors are contractually obligated to keep your data confidential and to process it only for the purpose of service provision. The order processors commissioned by us receive your data if they require it to fulfill their respective service. This can include IT service providers whom we rely on to operate and protect our IT system and advertising and directory publishers for separate advertising campaigns.
Your data is processed in our customer database. The customer database provides support to increase the data quality of the available customer data (removing duplicates, address correction, completion).
This data is provided to affiliated companies to the extent required for contract processing. Customer data is stored separately for each company.

Authorities and courts as well as external auditors are authorized to receive your data if they have a legal obligation to do so or as part of an assertion of legal rights.
In addition, insurance companies, banks, credit reporting agencies, and service providers can receive your data for the purpose of contract initiation and fulfillment.

6. How long is my data stored?

We shall continue to process your data until the end of the business relationship or expiration of the applicable legal retention periods (as specified, for example, in the German Commercial Code, Fiscal Code of Germany, or German Working Hours Act) or also beyond such time until any legal disputes for which the data is required as evidence have been resolved.

7. Is personal data transmitted to any third-party countries?

In general, we do not send any data to third-party countries. Data is transmitted to such countries only in individual cases on the basis of an adequacy decision by the European Commission, standard contractual clauses, suitable warranties, or your express consent.

8. What data protection rights do I have?

At all times, you have the right to information about your stored data, the right to rectification, erasure, or restriction of processing of your data, the right to object to processing, a right to data portability, and a right to lodge a complaint in accordance with the provisions of data protection law.

Right to information:

You can request information from us about whether and to what extent we process your data.

Right to rectification:

If we process data about you that is incomplete or incorrect, you can request that we rectify or complete it at any time.

Right to erasure:

You can request that we erase your data, provided that we are processing it improperly or the processing interferes disproportionately with your legitimate protection interests. Please note that reasons may exist that prevent us from deleting your data immediately, such as in the case of statutory retention periods.
Independently of the assertion of your right to erasure, we will delete your data immediately and completely, insofar as we are not prevented from doing so by any legally mandated or statutory retention period.

Right to restriction of processing:

You can request that we restrict the processing of your data if

  • You dispute the correctness of the data, and the dispute extends over a duration that enables us to verify the correctness of the data.
  • The processing of the data is improper, but you reject erasure and instead demand restriction of data use,
  • We no longer need the data for the intended purpose, but you still need this data to assert or defend against legal claims, or
  • You have lodged an objection to the processing of the data.
Right to data portability:

You can demand that we provide you with the data you have provided to us in a structured, commonly used, and machine-readable format and that you can transmit this data to another responsible party without interference from us, insofar as

  • We process this data based on consent granted by you or to fulfill a contract between us and
  • This processing takes place using automated processes.

Where technically feasible, you can request that we transmit your data directly to another responsible body.

Right to objection:

If we process your data out of a legitimate interest, you can object to and revoke your consent for this data processing at any time; this would then apply to any profiling based on these provisions. We will then no longer process your data unless we can prove the existence of binding reasons for processing that supersede your interests, rights, and freedoms or that the processing serves the purpose of asserting, exercising, or defending against legal claims. You can revoke your consent to the processing of your data for the purpose of direct marketing at any time without specifying reasons.

Right to lodge a complaint:

If you believe that we infringe against German or European data protection laws in processing your data, we ask that you contact us to clear up any questions. Of course, you also have the right to contact the supervisory body responsible for you, which is the respective state office of the data protection commissioner.
To assert one of the aforementioned rights against us, contact our data protection officer. In case of doubt, we may request additional information to confirm your identity.

9. Am I obligated to provide data?

The processing of your data is necessary for concluding or fulfilling the contract which you enter with us. If you do not make this data available, we will generally have to decline conclusion of a contract or terminate an existing contract because we will no longer able to fulfill it. However, you are not obligated to consent to processing of data that is neither relevant for contract fulfillment nor legally required.